Troubleshooting FTP

There are a few problems you may run into when using FTP. Most are simple in nature and can be solved by checking a few basic things.

Unable to login

• Start with the basics. Double-check your hostname and username. Retype your password.
• Remember usernames and passwords are Case Sensitive. If the original email you received shows the password as lowercase, then it needs to be typed in as lowercase.
• If that still doesn't help, check your Internet connection to make sure you are able to access the Internet. If not, contact your ISP for further help.
• If you can connect, are you able to browse webpages? If not, contact your ISP for further help.

Unable to upload files

If you are able to login to FTP but are unable to transfer files, login to your Admin site and click on Disk Usage. If you are over quota or near quota you have a few options:

• You can remove unnecessary files until you have enough space.
• You can upgrade to a higher package that has more disk space. You can compare the features of all our packages here.

Unable to view uploaded pages

• Make sure you have uploaded to the correct directory (if you are uncertain, check your Basic Settings page, found here.)
• If it is in the proper directory, delete your Temporary Internet Files and refresh your browser.